CRM

The main goal of Customer Relationship Management is to improve relationships with your customers. A CRM system manages information about your customers and makes this data available to everyone in your organisation.

It facilitates the recording and qualification of new leads, manages important touchpoints, records customer history and identifies up-selling and cross-selling potential. This automation allows you to increase productivity, conversion rates and revenue.

Integrate your CRM with your POS, e-commerce and marketing to get a 360-degree view of your customers. Emakina finds you the right CRM tool for your requirements in close cooperation with your teams.

• Customer profile 
• Customer segmentation 
• 360-degree customer view 
• Lead qualification 

• Customer relationship management 
• Customer insight 
• Sales forecast 
• Sales pipeline 
• CRM dashboards 

• CRM reporting 
• CRM analytics 
• Business intelligence 
• Campaign management 
• Contact management 

• Customer service management 
• Opportunity dashboarding 
• Salesforce automation 
• Salesforce management 
• Sales optimisation